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How we handle your data and account rights

When you open an account with us, your information is protected under strict data-handling standards.

Data securityAccount accessWithdrawal verification
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7ncm livescore How we handle your data and account rights
REACH OUR TEAM

How to contact us about legal and account matters

Team online

Email support

Send account queries, data requests or legal concerns to our support inbox. Responses arrive within 24 hours on weekdays. We handle verification requests, withdrawal holds and access questions through this channel.

Live chat

Open live chat in the account menu to speak with our team during lobby hours. Ask about account eligibility, payment holds or data access in real time. Available most days from 08:00 to 23:00 Indonesia time.

Account settings

Manage your legal preferences, communication settings and data sharing directly in the account dashboard. Update your contact details, review recent withdrawals or request account history from the Settings panel.

SECURITY AND COMPLIANCE

How we protect your account and information

Data encryption

Your account login and payment details are encrypted end-to-end. Deposits via DANA, OVO, GoPay and QRIS are tokenized so your actual card or wallet number is never stored on our servers.

Withdrawal verification

All withdrawals are verified before processing. We confirm your identity and cross-check your bank or payment account to prevent fraud. Verified withdrawals clear to your DANA, OVO, GoPay or QRIS wallet within minutes.

Transaction history

Every deposit, withdrawal and session is logged in your account. You can review your full transaction history at any time in the Wallet section. Download statements for your personal records or accounting needs.

Account access control

Two-factor authentication is available to lock your account further. Change your password anytime from Settings. If you notice unauthorised activity, contact support immediately and we'll freeze your account pending investigation.

Cookie and tracking

We use cookies to keep you logged in and to track session behaviour for fraud prevention. You can disable non-essential cookies in your browser settings. Functional cookies stay on to maintain account security and gameplay.

Data deletion requests

Request your data or ask us to delete it by emailing support with 'Data Request' in the subject line. We'll respond within 14 days. Some data is kept for legal or payment provider requirements and cannot be removed.

Legal questions answered

Email support with 'Data Access Request' in the subject. We'll compile your account details, transaction history and personal data within 14 days. You'll receive a downloadable file via email containing everything we hold about you under our records.

Yes. We never store your wallet or card number directly. Payments are tokenized by the payment gateway so only a secure reference is kept. Your DANA, OVO, GoPay and QRIS credentials remain on your phone or device, never sent to us.

Account records are retained for at least 3 years for legal and tax purposes. Transaction history is kept for verification and dispute resolution. If you request account closure, we delete non-essential personal data but retain transaction logs as required by payment providers.

Go to Account Settings to update your email, phone number or name. Some details like your payment account cannot be changed once verified. To request removal of specific data, email support. We'll respond within 14 days with options depending on legal or payment-provider requirements.

Withdrawals may be held pending verification of your account or payment details. We check for fraud and confirm your identity before processing. If your withdrawal is cancelled, the funds return to your account. Contact support to understand why and resubmit it correctly.

Full terms and privacy documentation are available in the footer of the site. You can also request a PDF copy via email. Contact support if you have specific questions about any clause or need clarification on your rights and obligations.

We share minimal data with payment processors, banking partners and fraud-prevention services necessary to process your deposits and withdrawals. We do not sell your personal information. Data is shared only where required by law or essential to operate your account securely.

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